Terms & Conditions

Please browse through our store and if you would like to make a purchase just add the item(s) to your shopping cart. When you have finished shopping click on ‘Checkout’ and you will be asked for the details that are needed to complete your order. Your order will be logged at the factory, manufactured if necessary and will be on its way to you as soon as it is complete this is normally 4 to 6 weeks, we will contact you beforehand to discuss delivery arrangements.

We accept payment by credit card, Amazon Pay & PayPal. If you are ordering from outside the UK, place your order and your credit/debit card company will convert the transaction to your own currency.

You may also provide your credit card information to our office by telephone – 020 3937 6887. Our office is open from 09.00 to 20.00, Monday to Sunday.

When you receive confirmation this confirms that we have received your order and are processing it. Placing an order does not create a contract between us – this happens when we indicate acceptance of your order and send you an invoice. We have included this term to protect us in case a mistake has been made in pricing or we are no longer able to supply a particular product for some reason. In the case of a price change, we will always contact you first to ensure that the new price is acceptable and if it is not we will refund your card in full.

CREDIT CARD SECURITY

When your order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only encrypted after they reach us and they are not held in clear text on any web site.

GUARANTEE

We guarantee your satisfaction – you being happy with your purchase is our number one priority.

SHIPPING & HANDLING

Shipping costs vary depending on the value of your order and details will be shown at checkout. For shipping abroad please call us on 020 3937 6887, or send an email to office@astoundingbattersea.co.uk for a shipping quote.

REACHING US

If you need to reach us, please email us at office@astoundingbattersea.co.uk. alternatively, you can call us on 020 3937 6885 or write to us at ASTOUNDING BATTERSEA, 1 ACE WAY LEGACY 2, EMBASSY GARDENS, NINE ELMS, LONDON SW11 7AY.

DELIVERY SCHEDULE

Some item(s) are in stock for rapid delivery, otherwise we will order the item(s) from our suppliers. Delivery time will vary, so please be aware that the delivery times indicated on this site are estimates and the actual time from order to delivery will vary depending on the supplier. If you have ordered more than one item we shall send each item as soon as it is ready at no extra cost.

ARRANGING DELIVERY

Once the item(s) are ready Steve Ward Styling or our carriers will contact you by telephone or email to arrange a date and time for delivery.

DELIVERY

Delivery will be undertaken by one of our carrier companies. You will be required to sign for the delivery and condition of the item(s). Any damage must be reported to Astounding Battersea within 24 hours of you receiving the product. It is important that you open the package and thoroughly check that the item is in perfect condition once the goods have been delivered. Please mark on the delivery note if there is any obvious damage or incorrect quantity of items.

RETURNS POLICY

Your rights to return goods are protected under the EU Distance Selling Directive.

CANCELLATION

Customers who wish to cancel an order should do so via email office@astoundingbattersea.co.uk

Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to Astounding battersea in ‘as new’ condition at the customers expense. The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.

*Please note, orders for bespoke items made to a customers specification, e.g. branded products can only be cancelled up to the commencement of manufacture. Once manufacture has commenced, the company is unable to cancel this order or refund the order value.

Our site contains a large number of items. It is always possible that, despite our best efforts, some of the items on our site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that:

(a) where the item's correct price is less than the price stated on our site, we will charge the lower amount when dispatching the item to you. However, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the item to you at the incorrect (lower) price; and

(b) if the item's correct price is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the item at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.

RETURNS & EXCHANGES

Soiled or used goods will not be accepted for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given on delivery. Please notify Astounding Battersea of any goods that have been damaged in transit within 24 hours of receipt by email at office@astoundingbattersea.co.uk with photos showing the damage and the packaging or we will not be able to exchange your item(s). Please return goods by traceable post, including proof of purchase and reason for exchange or refund. Astounding Battersea will not be responsible for returned goods that are lost in transit.

Please note, goods will only be considered for exchange or refund if they are clean, dry and in ‘as new’ condition with original packaging. On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your delivered or return postage unless the goods supplied to you were faulty or incorrect due to an error on our part. Delivery costs will be deducted from the refund.

We can only make refunds to the original payment card charged. We aim to process all refunds within 2 working days from receipt of the returned goods. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.

RETURN INSTRUCTIONS

Please include the following information with the item(s) you are returning:

• Your Name

• Item Order Number

• Reason for return

• Exchange or Refund

• Your contact telephone number

TERMS

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

TAX CHARGES

All our orders are charged with 20% VAT- Our VAT number is 343712416

We are a UK registered company : 12411268